About the Role

We are looking for a dedicated and customer-focused Customer Support Executive to assist users of our WhiteStart platform. The ideal candidate should have strong communication skills, patience, problem-solving abilities, and a passion for helping customers succeed.

The role involves providing support to customers, resolving queries, guiding users through platform features, and ensuring a smooth customer experience.

Key Responsibilities

• Provide customer support via WhatsApp, phone calls, email, and support tickets.
• Assist customers in understanding and using WhiteStart features.
• Troubleshoot basic technical and operational issues.
• Resolve customer queries in a timely and professional manner.
• Escalate complex issues to the technical team when required.
• Follow up with customers to ensure issues are resolved successfully.
• Maintain support records and customer interactions in the CRM system.
• Create and update FAQs, support documentation, and user guides.
• Assist customers during onboarding and initial setup.
• Collect customer feedback and share improvement suggestions with the product team.

Required Skills

• Excellent communication skills in English and Hindi.
• Strong problem-solving and customer-handling abilities.
• Ability to explain software features clearly and patiently.
• Good listening and interpersonal skills.
• Basic computer knowledge and familiarity with web applications.
• Ability to multitask and manage multiple customer requests.
• Positive attitude and customer-first mindset.

Preferred Qualifications

• Any Graduate (BBA, B.Com, BA, B.Tech, MBA, or equivalent).
• 0–2 years of experience in Customer Support, Technical Support, Customer Service, or Operations.
• Freshers with strong communication skills are welcome to apply.

What We Offer

• Competitive Salary / Stipend.
• Professional training on WhiteStart and customer support processes.
• Career growth opportunities within MakeRoot.
• Certificate.
• Supportive and collaborative work environment.

Ideal Candidate

• Enjoys helping customers solve problems.
• Has excellent communication and patience.
• Can learn software platforms quickly.
• Is organized, responsible, and customer-focused.
• Wants to build a career in Customer Success, Customer Support, or Operations.